Privacy policy

This privacy policy sets out how Tach Band Ltd uses and protects your personal data.

1. Important Information and Who We Are

This privacy policy gives you information about how Tach Band Ltd collects and uses your personal data through your use of this website, including any data you may provide when you register with us, sign up to our newsletter, purchase a product or service or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller: Tach Band Ltd is the controller and responsible for your personal data (collectively referred to as Tach, “we”, “us” or “our” in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at hello@tachband.com.

2. The Types of Personal Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you interact with and use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity.

Please Note: We do not collect Financial Data. We use third parties, Shopify and Stripe, to complete the financial transaction and we have no access to that data. Their details and details of how they use your data can be found at their website referred to in clause 9.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

  • Your interactions with us — by filling in online forms or corresponding with us by post, phone, email or otherwise (e.g. when you purchase our products, create an account, subscribe, request marketing, enter a competition, or provide feedback).
  • Automated technologies or interactions — we automatically collect Technical Data using cookies, server logs and other technologies.
  • Third parties or publicly available sources — for example, analytics providers (Google), technical/payment/delivery providers (Shopify and Stripe).

4. How We Use Your Personal Data

The law requires us to have a legal basis for collecting and using your personal data. We rely on contract, legitimate interests, legal obligation, and consent where applicable.

We use your data to:

  • Register you as a customer.
  • Process and deliver orders, manage payments, fees and charges.
  • Manage our relationship with you (e.g. policy updates, complaints).
  • Enable you to partake in competitions, surveys, prize draws.
  • Administer and protect our business and website.
  • Deliver relevant website content and ads.
  • Use analytics to improve our website, services and marketing.
  • Send you marketing communications (with consent or where legitimate interest applies).
  • Conduct market research and feedback collection.

You may opt out of marketing at any time by contacting us at hello@tachband.com.

5. Disclosures of Your Personal Data

We may share your personal data with Shopify, Stripe, or in the event of business transfer/merger. All third parties must treat your data lawfully and securely.

6. International Transfers

We do not transfer your personal data outside the UK.

7. Data Security

We have measures in place to prevent unauthorised access, alteration, disclosure, or loss of your personal data. We also limit access to those with a business need to know.

8. Data Retention

We retain your data as long as necessary for business, legal or regulatory reasons. By law we keep customer records for six years for tax purposes. You may request deletion in certain cases.

9. Your Legal Rights

You have the right to:

  • Access your personal data.
  • Request correction of data.
  • Request erasure of data.
  • Object to processing (including marketing).
  • Request transfer of your data.
  • Withdraw consent at any time.
  • Request restriction of processing.

To exercise these rights, contact us at hello@tachband.com.

10. Contact Details

If you have questions about this privacy policy, contact us at hello@tachband.com.

11. Complaints

You can complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk, but please contact us first so we can try to resolve the issue.

12. Changes to the Privacy Policy and Duty to Inform Us of Changes

We review our policy regularly. Please keep us informed if your personal data changes during your relationship with us.

13. Third-party Links

This website may contain links to third-party sites, plug-ins and apps. We are not responsible for their privacy policies. Please read their policies when visiting those sites.